Our people are our advantage

• The calibre, passion and commitment of
  our people set us apart
• We value and encourage diversity
• We select and develop people for the
  long term
• Performance is what counts

Accountability is clear and personal

• Goals and objectives are aligned and clearly articulated
• We prize both intellectual rigour and emotional engagement
• We are honest about performance
• We require and enable self management

We work and win as a team

• We actively develop and share knowledge
• We foster trust and integrity in internal relationships
• We encourage camaraderiet

We understand and respect our customer

• We are endlessly concerned with
  our customers’ needs and perceptions
• We build lasting relationships based
  on trust
• We aspire to offer the preferred choice in terms of service
• We innovate and lead in a
  changing world

Our reputation is indivisible

• Our reputation relies on the action and statement of every employee
• We build our reputation for the long term
• We are fair and ethical in our dealings